Return Policy

Thank you for shopping at CarsFury. We want you to be completely satisfied with your purchase, and we understand that sometimes a return or exchange may be necessary. This Return Policy outlines the guidelines and procedures for returning or exchanging items purchased from our online store.

Eligibility for Returns and Exchanges: To be eligible for a return or exchange, please ensure that:

  1. The item is in its original condition: The product must be unused, undamaged, and in the same condition as when you received it. All original packaging, tags, and labels should be intact.
  2. The return/exchange is requested within the specified time frame: Returns and exchanges must be requested within 30 days from the date of delivery. Please note that any requests made after this period may not be accepted.

Items Not Eligible for Return or Exchange: For reasons of hygiene and safety, the following items are not eligible for return or exchange unless they are defective or damaged upon arrival:

  • Personalized or customized products
  • Intimate apparel (e.g., seat covers, floor mats)
  • Electronic components (e.g., car audio systems)
  • Consumable products (e.g., air fresheners, cleaning supplies)
  • Clearance or final sale items

Return Process: If you wish to initiate a return or exchange, please follow these steps:

  1. Contact our customer support team: Before sending the item back, please get in touch with our customer support team to inform them about the return or exchange request. You can reach us through [email protected]. Please provide your order details and a clear explanation of the reason for the return or exchange.
  2. Receive return authorization: Once we have reviewed your request, our customer support team will provide you with a return authorization number (RMA). This RMA number must be clearly marked on the outside of the package. Please note that returns without an RMA number may not be accepted.
  3. Package the item: Safely package the item in its original packaging, ensuring it is protected during transit. Include all relevant accessories, manuals, and documentation that came with the product.
  4. Ship the item back to us: You are responsible for the shipping costs associated with the return or exchange, unless the item is defective or damaged. We recommend using a trackable shipping method and obtaining proof of postage for your records.
  5. Processing the return/exchange: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the return/exchange is approved, we will process the refund, exchange, or store credit accordingly, based on your preference. Refunds will be issued using the original payment method, and exchanges or store credits will be processed promptly.

Please note that the processing time for returns/exchanges may vary, and it may take a few business days for the refund or exchange to be completed. We appreciate your patience in this regard.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, including any applicable shipping fees.

Non-Delivery or Lost Packages: In the event that your package is lost in transit or marked as “delivered” but not received, please contact our customer support team. We will work with the shipping carrier to investigate the issue and provide a suitable resolution. Please note that we are not responsible for lost or stolen packages once they are marked as delivered by the carrier.

We strive to ensure that our customers are satisfied with their purchases, and we are here to assist you throughout the return or exchange process. If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team.

Please note that this Return Policy is subject to change without prior notice. For the most up-to-date information, please refer to the return policy displayed on our website.

Thank you for choosing CarsFury. We appreciate your business and look forward to serving you again in the future.

Note: It is recommended to consult with a legal professional to ensure compliance with local laws and regulations regarding returns and exchanges.